​LOST IN TRANSLATION

• Summary Inappropriate Interactions – The AI translation service produced incorrect and confusing phrases (mistranslating an idiom and a safety message), which led to a parent being alarmed. The AI provided incorrect content in an important communication.

• Human in the Loop – The teacher should involve a human reviewer or at least personally double-check AI-translated communications before sending them out. By having a bilingual staff member or the teacher review the translated text, they can catch odd or nonsensical phrases and correct them. (Training the teacher to be aware of AI limitations in translation is also key.)

• Low Risk – While the mistranslation caused confusion and worry, it did not result in lasting harm. The impact is limited to a misunderstanding that can be clarified, so the severity is relatively low.
   

• Decision: Even a low risk like this should be addressed to maintain clear communication with parents. The council would recommend adjusting practices rather than simply accepting the chance of mistranslations. By adding a human review step or better training in using the translation tool, the teacher ensures important messages are accurate and culturally appropriate. This mitigation will prevent future incidents of confusion or alarm due to AI errors, at little cost to implement.